At SerenityDistro, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with our flexible return and refund policy.

1. Eligibility for Returns

• Items are eligible for return within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging with all tags intact.

• Perishable, consumable, or customized items are non-returnable.

2. Return Process

• To initiate a return, please contact our support team at 📧 info@serenitydistro.com with your order number and reason for return.

• Once approved, you will receive instructions for shipping the item back to us.

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refunds

• After receiving and inspecting the returned item, we will notify you about the refund approval.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping charges are non-refundable.

4. Exchanges

• We currently offer replacements only for defective or damaged products.

• If you need an exchange, please contact us within 48 hours of delivery.

5. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong product, please contact us immediately with photos/videos as proof. We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

• Sale or clearance items

• Gift cards

• Perishable goods

• Customized/personalized products

7. Contact Us

For return and refund requests, reach out to us:

📧 info@serenitydistro.com