Shipping Policy

At SerenityDistro, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our practices regarding order processing, delivery timelines, and related terms.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure timely and secure delivery.

  • Estimated delivery timelines:

    • Local/Within City: 2–4 business days

    • Domestic (Within USA): 4–7 business days

    • International Shipping: International orders are prohibited.

Note: Delivery times may vary due to external factors such as weather, courier delays, or regional restrictions.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on order value, weight, and delivery location.

  • Free shipping may be offered on promotional orders or above a specified amount.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email/SMS with the tracking number and courier details.

  • You can track your order status directly on the courier partner’s website.

5. Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information.

  • SerenityDistro will not be held liable for delays or non-delivery caused by incorrect addresses.

6. Delays & Exceptions

  • We are not responsible for delays caused by courier companies, customs processes, natural disasters, or unforeseen events.

  • In case of significant delays, we will notify you promptly.

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

  • If your order is lost in transit, we will work with our courier partners to resolve the issue.

8. International Shipping (Prohibited)

  • We do not take any international orders, we will not ship any international orders, and we will not fulfill any international orders. Requests for international orders will be denied with no exceptions.

9. Contact Us

For shipping-related inquiries, please reach out:
đź“§ info@serenitydistro.com

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